Thank you for buying from FIFG!
We offer refunds and/or exchanges within the first 14 days of your purchase. If 14 days have passed since the date of your purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for Refunds and Exchanges
- Your item must be unworn and in the same condition as when you received it.
- The item must be in its original packaging.
- To complete the return, we require a receipt or proof of purchase.
- We only offer refunds on items sold at the normal price; sale items cannot be returned.
- If the item in question was marked as a gift at the time of purchase and sent directly to you, you will receive a gift credit for the value of your return.
Exchanges
We only replace items if they are faulty or damaged. If you need to exchange something for the same item, please email us at geral.fifg@gmail.com and send the item to Estrada Nacional 233 6090 - 017 Águas.
Goods not covered
The following goods are not covered by the returns policy:
- Gift cards
- Some health and personal care items
Partial refunds are granted
- Any item that is not in its original condition, damaged, or missing parts for reasons other than our error.
- Any item returned more than 14 days after delivery.
Once the return has been received and inspected, we will send you an e-mail to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Delayed or missing refunds
- If you haven't received a refund yet, first check your bank account. Then contact your credit card company, it may take some time for your refund to be officially credited.
- If you've done all this and still haven't received your refund, please contact us by email at geral.fifg@gmail.com or by phone on (+351) 910 689 151 <<call national mobile network>>.
Shipping
- Please do not send the product back to the manufacturer. It should be sent to the following address Estrada Nacional 233 6090 - 017 Águas
- You will be responsible for paying the shipping costs for returning the item.
- Shipping costs are not subject to refund! If you receive a refund, the cost of the return will be deducted from your refund.
- Depending on where you live, the time it takes for the product to reach you may vary.
- Please note that we cannot guarantee that we will receive your returned item.